FonAngle Communications understands the services they provide are mission-critical for their clients. That is why they are one of the few companies to take the extra step and offer an SLA to all of their customers. As a company strongly committed to providing a reliable, high-quality customer experience to their clients, this is another example of their dedication.
Our industry leading Service Level Agreement (SLA) outlines the minimum service expectations a client may expect from FonAngle Communications for their provided Business VoIP service.
This SLA represents both FonAngle’s responsibility and their client’s course of action with respect to FonAngle’s Quality & 360 Support Guarantee.
If a FonAngle client is for any reason dissatisfied with the services provided by FonAngle, the client may, if completed during the 30 day guarantee period, terminate FonAngle services and return the telephones with a modest re-stocking fee (20%).
Scheduled Network Maintenance refers to normal maintenance scheduled for the upgrade of FonAngle’s data and voice network, as well as servers used to deliver their Hosted Office Phone SystemTM to their clients. Scheduled Network Maintenance may occur at any time during our maintenance window of 1:00AM - 5:30AM EST. Such effects related to Scheduled Network Maintenance shall not give rise to service credits outlined in this SLA.
FonAngle must receive written notice of the client’s intent to terminate their Hosted Office Phone System™ within twenty four hours of the 30 day completion period stated in the FonAngle Quality & 360 Support Guarantee.
A credit balance will be carried for interruptions in the Hosted Office Phone SystemTM service where inbound or outbound calling is affected for period in excess of 30 minutes for each user affected. Voice Service Unavailability shall begin when the Support Ticket, Email or Phone Call is received by the FonAngle Support Team and ends when the service has been deemed in operation once again.
| Credit Per User Affected | Total Interruption Time |
| 1.5 Days | 30 minutes to 59 minutes |
| 3 Days | 1 hour to 23 hours + 59 minutes |
| 10 Days | 24 hours + |
No credit balance will be earned under the following scenarios:
The amount of credit available per month is subject to a cap as described in this Agreement.
Following a verified incident, FonAngle will apply credits earned from the FonAngle Quality & 360 Support Guarantee within three billing cycles. Credits are based on the average client user fee, and total sum will not exceed the average client user fee for that billing period. Credits will only be given to clients in good financial standing and must comply with FonAngle’s Terms of Service. As a result of any investigations, clients must fully cooperate with the FonAngle Support Team. Failure to do so, will negate all credit earnings and void the Guarantee.
At any time, FonAngle may change, amend or revise this SLA. The revised SLA shall become effective once posted on the FonAngle website.
