HoPs
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Call Screening
Calls can be filtered and distributed according to preset parameters such as geographical location, customer support and account management algorithms.
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Conference Calling ($)
A shared phone conversation between 4 or more callers. (Enhancement)
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Call Control
The user is provided with inbound call options including authorization and screening, and outbound call blocking.
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Call Forward
Calls made to an extension can be automatically redirected to another user defined destination such as a cell phone, a landline or another extension.
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Call Hunting / Cascade
Do your calls follow a pickup priority structure? Perhaps a typical call to Fred's extension first calls his office phone, if no answer then calls his home phone and finally his cell and partner's cell at the same time if the earlier two didn't work. Meanwhile, the caller listens to FonAngle Music On-Hold.
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Call Pickup
Allows extensions to pick up calls made to other extensions. For instance, an employee picks up a call for a fellow co-worker who stepped early for lunch.
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Call Recording
Imagine the ability to monitor your calls for quality assurance and employee improvement purposes. Watch improvements to productivity and consistency without any extra work needed.
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Call Waiting
Notifies users of additional incoming calls while engaged in a phone conversation. Callers will hear FonAngle Music On-Hold while waiting.
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Caller ID / Call Display
Name and number to describe a callers origin. Users can identify callers before speaking with them. Likewise, all outbound calls made through the system can display your company's name and number. Outbound Caller ID can be modified to suit a client’s needs.
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Custom Greeting / Auto Attendant
Create the perfect welcome message for your callers. They can be directed to departments, extensions or anywhere you please. Have it done professionally or record it yourself.
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HoPs ONLINE
Through HoPs ONLINE you are in control of your own Hosted Office Phone System(TM) - 24/7/365. HoPs ONLINE allows administrators and users to configure features such as Call Forward, Call Queuing and more, whenever and wherever you like.
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Call Park
Calls can be parked in a private lot and picked up later according to the parking lot preferences. The feature is very useful when you want to put multiple callers on hold and allow these callers to be picked up by someone else.
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Authorization to Reach Extension
Be sure that only important calls reach you! This feature ensures privacy by requesting the caller to provide a password in order to contact the desired extension.
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Intercom / Paging
The new Intercom and Paging features are highly customizable, allowing an extension to broadcast messages to groups or to particular extensions. The administrator of the company can setup what extensions are allowed to use Intercom and Paging.
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Call Queuing (*Advanced HoPs only)
Call queues can answer multiple calls and distribute them to agents using sophisticated algorithms. Used by sales, customer service or support, they maximize the company's resources utilization, improve customer satisfaction, and even guarantee SLA terms.
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Call Queue Reports and Statistics
Displayed in easy to understand tables and charts the detailed call queue reports and statistics are vital for call center monitoring. The performance indicators, including call report, answered / unanswered report, call distribution report, agent report, status report, help management optimize human resources and business processes.
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Find Me/Follow Me
The extension owner's mobile phone, home phone and office phone can ring in the same time when the FonAngle extension is called. The caller is connected with the phone that first answers.
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Music on Hold
When clients are waiting to speak with someone the music on hold can be responsible for the customer mood after several minutes of wait on the phone. Or even worse you could leave on hold with "dead air". FonAngle music on hold playlists can be easily organized and customized using the management interface.
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Recorded Information Center
Often times customers call to inquire about hours of operation and get directions. You can customize your HoPs to allow your customers to hear a pre-recorded that will give them all the info that they need. It is a win-win for everyone. Your customers immediately get the info the need and don't have to wait on hold and your employees are more productive due to less interuptions.
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Softphone Support
We know business doesn't stop when you leave your office. That is why we want you to have access when you want to have access. With a softphone client installed on your computer your office extension follows you anywhere your computer has internet. HoPs is compatible with many softphones on the market today.
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Dial By Name Directory
Your customer doesn't know the extension of the person that they want to reach....No problem. We can setup an option in the automated menu that allows your customers to dial by name.
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Unlimited Scalability
A major advantage of choosing a hosted solution is knowing that you never have to worry about scalability. With a hosted solution there is no physical limit like there is with a hardware solution. With a hosted solution there is no hardware to purchase and worries about ever out growing your phone system.
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Free Long Distance
Never pay long distance rates to continental USA or Canada ever again! We've been able to save our clients thousands of dollars and in the process make Big Bad Telecom very, very upset.
Everywhere Voicemail
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Voicemail 2 Email
Have your voicemail messages delivered right to your email inbox as a .wav file. No matter where you are, you can always have access to your messages online.
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Voicemail Customization
Customize busy and away greetings, your name and even mailbox folders. Everywhere Voicemail is designed specifically for you.
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Password Protection
Rest assured that all messages will be kept secure and private. By enabling a user password, only the qualified user may access his or her mailbox.
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Remote Access
Away at a conference and only have time for a payphone call? No problem. Remote access allows users to call the office and check messages from anywhere.
Digital Office Phone
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Call Forward
Calls made to an extension can be automatically redirected to another user defined destination such as a cell phone, a landline or another extension.
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Caller ID / Call Display
Name and number to describe a callers origin. Users can identify callers before speaking with them. Likewise, all outbound calls made through the system can display your company's name and number. Outbound Caller ID can be modified to suit a client’s needs.
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Call Transfer
Whether it's passing a call to someone in the same physical office or in a home office far, far away, extensions within the same HoPs have the ability to transfer calls simply and easily.
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3 Way Calling
A shared phone conversation between 3 callers, standard with most Digital Office Phones. Beware of other companies selling this as Conference Calling, which should only be phone conversations with 4 callers or more.
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Call Forward
Calls made to an extension can be automatically redirected to another user defined destination such as a cell phone, a landline or another extension.
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Call Waiting
Notifies users of additional incoming calls while engaged in a phone conversation. Callers will hear FonAngle Music On-Hold while waiting.
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Display Screen & Menu Options
Each Digital Office Phone comes with a customizable display screen and menu options which are quick and easy to follow.
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Do Not Disturb (DND)
Need some quiet time to finish a report? Users can choose not to be available and calls will be directed straight to voicemail.
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Flexible Extensions
Remember having to bring along an old phone terminal or completely rewiring the office whenever someone had to move within the office? What a pain! Luckily those days are history, since extensions can now be transferred to other Digital Office Phones instantly.
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Headset
2.5mm universal headset compatibility provides users the ability to enjoy comfort without the huge price tag.
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Intercom / Paging
This feature allows Managers or Employees to mass communicate with everyone quickly and efficiently. How long can you wait to set up a crisis meeting in the boardroom using email?
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Internet Connection Bridge
Many offices are limited by the number of ethernet cables available to each workstation. With 2 ethernet ports standard on Linksys SPA 9X2 models, phones can serve as an Internet Connection Bridge between the Router and the user Computer.
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Linksys by Cisco Product Quality
Internationally renowned as the leader in VoIP hardware and technology, you can rest assured and feel confident in the unrivalled Linksys by Cisco quality.
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Message Waiting Indicator
Don't waste time logging into your voicemail and wondering if there is a message waiting. With the Message Waiting Indicator, your Digital Office Phone will notify you automatically.
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Password Protection
For added user security, each Digital Office Phone has it's own password for the terminal itself and the configurable web interface.
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Speakerphone
Talking extension to extension or checking voicemail messages doesn't always require you to pick up the phone. Using the speakerphone allows employees to give their ear and handset a rest after long calls.
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Speed Dialling
Save yourself the trouble of always typing in extension numbers to call or transfer. The speed dial list saves time and finger energy!
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Volume Settings
The user can define volume settings for rings or calls
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Web Interface
Linksys created the Digital Office Phone Web Interface with the end user in mind. It's simple to find and easy to navigate.
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SMART Voicemail
With SMART Phone technology, you can access your voicemail messages by email and listen to your .wav file automatically. Forget about calling into the office, all you need is a data connection!
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