Standard home or office telephone which uses a traditional POTS network. Typical analog phones can utilize VoIP with an ATA. Analog office phones cannot since they only operate with their respective PBX system.

Equipment used to connect Analog Telephones for VoIP. (See Hardware)

Term used to describe Upload and Download internet speeds.

Number of simultaneous calls based on 100kbps Upload per line. If VoIP is shared with general internet use (ie. surfing, email) it should only account to a maximum of 50%.

In VoIP terms, converts voice and audio for transmission over the internet.

Protocol used to obtain IP addresses and other internet parameters.

Old PBX method of dialing a certain number for a specific Extension. Not commonly practiced with VoIP.

Transmission rate from an internet source to a connected device. Since it is generally greater than upload speed, it is not as important as Upload speed in determining VoIP Call Capacity.

Similar in functionality to analog office phones, but uses VoIP instead of a traditional POTS network.

Additional features available for a fee. Includes Toll-Free Service, Fax-To-Email, Conference Calling, etc.

Unique number, name and voicemail for a user.

Fonangle's customized office phone system complete with IVR, Features and Enhancements.

Incorrect hybrid term to describe the merging of old PBX terminology with hosted online services. Refer to H.O.P.SSM instead.

Unique address used by electronic devices to communicate over the internet.

Recorded messaging phone system to direct callers towards various options.

Commonly used term for an Analog Telephone line.

A device that connects electronic devices to the internet using telecommunication (DSL) or cable (Broadband) infrastructure.

Outdated term used to describe traditional analog office phone systems. Generally comprised of PBX hardware including a PBX box and PBX phones.

Term used to describe an Analog Telephone network.

Device that functions as a sorter and interpreter as it looks at addresses and passes bits of information to their proper destinations. Required for VoIP.

Standard VoIP protocol for making and receiving calls.

Service where a VoIP provider supplies lines, but the company hosts and manages the office phone system themselves.

Online test to determine Download and Upload transmission rates.

Transmission rate from a connected device to the internet. Since typically lesser than the download speed, it’s important in determining VoIP Call Capacity. Approximately 100kbps is required per VoIP line.

Incorrect hybrid term to describe the merging of old PBX terminology with hosted online services. Refer to H.O.P.SSM instead.

Telephony communication carried digitally over the internet.